Frequently Asked Questions
Everything you need to know about our zero sugar chocolate and syrups.
What sweeteners do you use in your products?
We use monk fruit as our primary natural sweetener. It provides a clean taste without the bitter aftertaste often associated with stevia or the digestive issues linked to sugar alcohols like erythritol.
How do you prevent chocolate from melting during shipping?
During warmer months, we ship your orders with insulated liners and cold packs to ensure your chocolate arrives in perfect condition. We also monitor regional temperatures to decide the best shipping day for your order.
Are ChocZero products keto-friendly and gluten-free?
Yes, all of our products are keto-friendly, low carb, and gluten-free. We focus on high-fiber ingredients and natural fats to ensure our treats fit perfectly into a healthy lifestyle.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or refund.
Do your products contain soy or palm oil?
No, we are proud to be a soy-free and palm oil-free company. We use premium cocoa butter and non-GMO ingredients to maintain the highest quality and environmental standards.
When will my order ship?
Most orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email. Delivery typically takes 3-5 business days depending on your location.