Returns & Exchanges

Due to the perishable nature of our sugar-free chocolates and syrups, we do not accept returns; however, we are committed to your satisfaction and will offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your package immediately for any signs of melting, damage, or missing items from your ChocZero order.

• 2.
  Contact Support

  If there is an issue, email our support team within 7 days of delivery with your order number and clear photos of the product and packaging.

• 3.
  Review Process

  Our team will review your claim and verify the damage or error to determine eligibility for a full refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, refunds are processed to your original payment method within 5-7 business days, or a new tracking number will be provided for replacements.